FAQ's

1. How can I book a cleaning service with Terra?

   • Please call us directly to book our services and for any inquiries. Our team is ready to assist you with your specific needs.

2. What cleaning products do you use?

   • We use industry-standard cleaning products known for their effectiveness. While we don’t offer green product alternatives, we ensure the safety and quality of our products.

3. How are your cleaners selected?

   • Our cleaners undergo multiple vetting stages, including background checks, and have prior cleaning experience. We ensure they meet Terra's high standards.

4. What is your policy regarding pets?

   • We are a pet-friendly service, but for safety and efficiency, we ask that pets be kept away from the cleaning areas during our service.

5. How long does a cleaning session take?

   • The duration varies based on the size of your space and the type of cleaning required. We can provide more detailed information over a phone call.

6. Are your services insured?

   • Yes, our services are fully insured, and we offer a 100% satisfaction guarantee to ensure customer peace of mind.

7. Can I request the same cleaner for recurring services?

   • Yes, recurring clients can request to have the same cleaner for each visit, subject to availability.

8. Do you clean commercial properties?

   • Yes, we offer cleaning services for commercial properties. The specifics can be discussed over the phone to understand your unique requirements.

9. How do you ensure the quality of your cleaning?

   • Quality is assured through our satisfaction guarantee. If any aspect of our clean doesn't meet your expectations, we are committed to making it right.

10. What is your cancellation or rescheduling policy?

    • We request at least a 24-hour notice for cancellations or rescheduling to avoid any fees.

11. Do you offer one-time cleaning services?

    • Yes, we provide both one-time and recurring cleaning services tailored to your needs.

12. What should I do to prepare for the cleaning?

    • A general tidy-up is appreciated, but no special preparation is needed. Specific instructions can be provided over the phone.

13. What happens if something is damaged during cleaning?

    • We handle every property with care. In the unlikely event of damage, we will address and resolve the issue in accordance with our insurance policy.

14. Can I customize the cleaning service?

    • We tailor our cleaning services to meet your specific needs. Please discuss your requirements with us during booking.

15. Do you provide laundry services?

    • Laundry services are included in certain packages. Please inquire about this when you call to book your service.

16. How does Terra handle payment for the cleaning service?

    • To secure your booking, we collect payment information upfront. However, rest assured, we only charge for the service after it's been completed to your satisfaction. This ensures transparency and trust in our billing process.

​

Any additional questions, please give us a call. We look forward to hearing from you!